These days, honest and dedicated customer service from business
owners given to their customers are harder to come by.
However, I had just experienced the opposite of the business norms.
I wanted to post a shout out to one of our supporting vendors: Strong
The reason for giving them BIG KUDOS is this.
Like many enthusiasts on this forum, I have the Strong Strut front
brace installed in my car as well as the special jacking tool.
Well, stupid me, I over torqued the bolts on the Strong Strut mount a
few times and ended up stripping one of the thread holes on the
I contacted Paul (owner of Strong Strut) last year to see if I could
get it repaired. He said to ship it to him and he'll re-thread it with
no charge for the service.
I got busy and months went by. I never got around to shipping the part
to him for repair. Finally just last week, I sent him another e-mail
and he immediately responded with again, "ship it back to us and we'll
repair it for you".
So I shipped the strut mount to him. As soon as he received it, he
sent me an email asking if I wanted to have the mount recondition as
well because it looks neglected.
Fast forward a few days later, I now have the part in my hand with not
just 1, but both thread holes on the mount re-threaded and the entire
thing resprayed. He also threw in 2 brand new bolts (special hex head
bolts) and paid for the return shipping as well. All of this Free of
All I can say is that I am utterly impressed with the dedicated
customer service I received from Paul, the owner at Strong Strut. He
didn't have to provide the service for free and yet, he threw in extra
service, parts, and free shipping. He was in constant communication
with me the entire time with updates and tracking number when the part
was shipped back.
I am still very happy with the increased chassis rigidity provided by
the Strong Strut mounted under the hood, and the jacking tool that I
often use when I need to jack up the car.
Hi Paul, if you're reading this, Thank You sir for the exceptional
customer service you have given me and you HAVE won my loyalty!!!